   Name: Vammy Birthdate: 28.o6.88Email: piyu_88@hotmail.comSchool: Course: Bachelor of Business (Marketing) - Part Time*Character: A 101% CANCERIAN Her Album *-.,.-*-.,.-*-.,.-*.,.*-.,.-*-.,.-*-.,.-*-.,.-*-.,.-* Her Loves # 2moro # Abalone, Angels, Animals # Beach, Blue Sky # Cactus, Cats & Kittens, Cheese, Children # Diamonds, Dim Sum, Drama Serials # Family&Friends, Fireworks, Flute, French Cruisine # Hong Kong Drama Serial, Honeydew, Hugs & Kisses # Ice-Cream, Italian Crusine # Japanese Cruisine # Korean Cruisine # Lobsters, Lollipops # Mahjong, Making Friends, Movies, Music # Net Surfing # On-the-spot Thinker # Pillows # Rainbow, Roses # S.H.E, Singing, Snow, Stars # The Spirit Of Moonflower # Watching Tv # Wu Ke Qun # Zhang Dong Liang *-.,.-*-.,.-*-.,.-*.,.*-.,.-*-.,.-*-.,.-*-.,.-*-.,.-* Her Dislikes x Assumptions x Backstabbers, Bird Nest, Bitches x Cheaters, Childish Freaks, CopyCats x Despisers, DespoS, Demons & Devils, Durians x Empty Promises x Fats, Fickle-Mindedness x Irritating Brats x Jerks x Last Minute Decisions, Liars, Loneliness x Mosquitoes x Natural Disasters, Nightmares x Perverts, Posers x Shameless Sluts, Shark's Fin, Smelly Stuff, Spiritual Thingy x Uncertainties, Useless Naggings x Vulgarities x Whiners x Yogurt *-.,.-*-.,.-*-.,.-*.,.*-.,.-*-.,.-*-.,.-*-.,.-*-.,.-*
October 2003 May 2004 June 2004 July 2004 August 2004 September 2004 October 2004 December 2004 February 2005 March 2005 April 2005 May 2005 June 2005 July 2005 August 2005 September 2005 October 2005 November 2005 December 2005 January 2006 February 2006 March 2006 April 2006 May 2006 June 2006 July 2006 August 2006 September 2006 October 2006 November 2006 December 2006 January 2007 February 2007 March 2007 April 2007 May 2007 June 2007 July 2007 August 2007 September 2007 October 2007 November 2007 December 2007 January 2008 February 2008 March 2008 April 2008 May 2008 July 2008 August 2008 September 2008 October 2008 November 2008 December 2008 January 2009 February 2009 March 2009 May 2009 July 2009 August 2009 September 2009 October 2009 December 2009 March 2010 June 2010 August 2010 September 2010 January 2011 |
Is it a trend nowadays to practise "Service with a Smile" in most stores..? Be it retail fashion outlets or even restaurants....?? I see many servers wearing this "Service with a Smile" tag at work. Amusingly... Not many of them actually service with a SMILE..... *roll eyes* In addition to the above observation, I thought that we've got something called GEMS (Go the Extra Mile for Service) in here as well...? Pardon me if campaign is past-tense, which i totally doubt so since we're still working very hard here to raise our existing service levels. Do also pardon me if the below mentioned dining place is not part of this campaign. Let me start off with this not-too-long complain entry with this liner: Why do I even need to bother about the smile when there's NO SERVICE to begin with in the first place...?! I guess it's our bad luck today.. Or is it MY bad luck.... We stepped into Marina Square's PizzaHut after walking around Suntec City and Marina Square for quite some time, deciding on what to have for dinner.. We finally settled down at PH after recalling its pasta advertisement that was shown on tv couple of days ago and yes~ it's been some time since i last stepped into PH. The place was packed with people but there wasn't a queue even though it was dinner time. *Thank God* We got ourselves a 2 seater table with the help of a server in all smiles. We settled down quickly and started looking through the pages as we're both hungry and tired... After less than 5 minutes of discussion and seeing 2 servers passed by us with the look that he/she's ready to take our order.... We caught the attention of a male staff and placed our order. Specifically stated that we wanted 2 glasses of iced water before he left. Our drinks came shortly, but no sign of iced water. At least 5 minutes passed by, and our honey baked wings came. Still.. No sign of our iced water! We called out to the same person who took our order to serve us our iced water.. He replied "Ok!" and hurried off to serve some other people who's in the queue outside. We had our eyes fixed on him all these time though.. Somehow he totally IGNORED us and i believe that he had also forgot our reminder for our iced water. We're kinda mad at his irresponsible action. Called another guy *assuming that he's the manager; he's in a different coloured uniform* to get us our iced water.. The same reply was given to us. Vic's pasta came.. And.............. FINALLY the iced water came shortly after that. DAMNZ! I didn't know that actually iced water needs to take so long to serve!!!!! Longer than the time needed to prepare the wings and pasta~! And guess what?! The minestrone soup took the same time to serve as well!!!!!!!!!!!!!!!! The guy who took us even had the cheek to serve us.... Both of us felt that he had totally forgotten about the soup! I could sense that he's sorry but..... HELLO~~~ The delay in serving the iced water is enough to piss us off.. I seriously don't fucking care the "Service with a Smile" campaign which you guys launch.. Campaign: Free personal pan pizza given at the next visit if to the customer who complains of any staff who didn't practise this campaign, i.e. He/she didn't service with a smile. *that's if the above complaint is justifiable; subjected to terms & conditions* Think! If service didn't exist in the first place... Who cares about that smile...? Don't give the excuse that you guys are short-handed or even busy because it's dinner-time. I see people walking around empty handed too! I don't believe that people can't multi-task. (especially people in this industry) Examples: - Bring us the iced water with our drinks / wings - like how i saw some fella did to another table, or - Bring us tbe iced water when bringing bill to another table, or - Bring us the iced water together with other table's order, etc. The very very least they could do is to APOLOGIZE when there's a delay in serving something. Or even to come up with an excuse for the delay. White lie at this kind of time wouldn't harm~ Eventually it's gonna be a win-win situation for both parties - i would be glad that i've got what i want and you get to see more smiles from customers too. Time to re-work on your service standards. Maybe some service training may help..? Or to work harder on quality control when recruiting staff...? Isn't worthy to lose customers because of bad service you know~ The overall dining experience today wasn't really quite enjoyable. Totally disappointed with the service received today though the company was great and the food served was still rather enjoyable.. I guess the existing "Service with a Smile" campaign should be changed to "Service AND Do it with a Smile" instead. Just my two cents worth~ =) ★˜… My rantsSs @ 12:41 AM with |
My Family Tree